Orion-system PT-Link II BACnet3 Manuel d'utilisateur télécharger pdf (Page 26)

Zone

5. TROUBLESHOOTING

PT-Link II BACnet3 Interface

5.4 FieldServer Diagnostic Utilities

5.4.1 Diagnostic Capture Procedures

1. Once the Diagnostic Capture is complete, email it to

support@protocessor.com. The Diagnostic Capture will

allow us to rapidly diagnose the problem.

2. Ensure that FieldServer Toolbox is Loaded on the PC

that is currently being used, or download FieldServer-

Toolbox.zip at http://www.protocessor.com/tech-support/

utilities-and-design-documents.php

3. Extract the executable ﬁ le and complete the installation.

4. Disable any wireless Ethernet adapters on the

PC/Laptop. See Figure 33.

Figure 33: Ethernet Port Location

Figure 34: FieldServer Toolbox - Diagnostic Icon

5. Disable ﬁ rewall and virus protection software if

possible.

6. Connect a standard Cat 5 Ethernet cable between the PC

and ProtoNode.

7. Double-click on the FS Toolbox Utility.

8. Click on the diagnose icon of the desired device.

See Figure 34.

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Orion-system PT-Link II BACnet3 Manuel d'utilisateur Page 26